FAQs

QUEST HOUSE is a project of Empowerment WORKS

Through fiscal sponsorship and collaboration with this amazing non-profit, we are able to accept tax-free donations.

empowermentworkstrademark

EmpowermentWorks

 


Q: WHO RUNS QUEST HOUSE?

A: Quest House is primarily organized by Meiko Xavier, a transmasculine individual that has been transitioning for 14 years, and went through this surgically assisted ceremony himself in 2016.

Meiko


Q: IS QUEST HOUSE A SPACE FOR ALL TRANS FOLKS TO RECOVER POST OP?

A: We offer lodging to those individuals somewhere along the transmasculine & genderfluid spectrum who are having lower surgery – specifically phalloplasty and metoidioplasty. We do not offer lodging for those having top surgery.


Q: HOW DOES THE SLIDING SCALE WORK? DO I HAVE TO SHOW PROOF OF INCOME TO QUALIFY FOR THE LOWER END OF THE SCALE?

A: Our sliding scale is $75-$125 per room. Lodgers self-select an amount along the scale as a nightly rate. Additional fees include 5% which we pay to our fiscal sponsorship on all income, and 5% platform fee for any non-check payments (Flipcause). If you are in need of extra assistance such as caretaking, transportation, or meal prep, please visit our CARETAKING page for more information.


Q: DO YOU OFFER SCHOLARSHIPS?

A: Currently we are only able to offer a sliding scale, this ends up being less than many other lodging options in The Bay Area, especially with all the donated extras (medical supplies, assistive devices, and some free food). One of our 2019 goals is to create a scholarship fund that folks can apply for.


Q: CAN I BRING MY PET WITH ME?

dog

A: We LOVE animals! However, currently we can only accommodate service animals. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest or Staff Member will be required to remove the animal from the house immediately.



Q: CAN I BRING SOMEONE WITH ME TO HELP ME DURING MY RECOVERY?

Plus1

A: Yes! Each bedroom has 2 beds and we encourage folks to bring their own support person with them if at all possible. In the same way that we have a phone call with all potential Guests to make sure we’re the right place for them to recover, we also ask many questions about a potential caretaker to make sure they too are appropriate for and will be comfortable at Quest House.


Q: AM I REQUIRED TO HAVE A CARETAKER IN ORDER TO STAY @ QUEST HOUSE?

A: All Guests having phallus construction surgery (microsurgery) must arrange for a caretaker to be with them for a minimum of 2 weeks following their discharge from the hospital. Meta folks need a caretaker for a minimum of 10 days. Your support person can be a partner, friend, family member, or another caretaker that we help identify for you. Quest House also collaborates with T4T Caregiving, a trans-run business that provides caretaking services to post-op folks.


Q: ARE THE MEDICAL SUPPLIES IN THE HOUSE FREE?

Medical Supplies.jpeg

A: Yes! Our medical supplies have either been purchased with QH funds or generously donated by previous Guests, as well as folks who haven’t stay with us, but have had surgery in the area and wanted their extra supplies to go to folks who are next in line.


Q: DO I NEED TO BRING ANY MEDICAL SUPPLIES SINCE THERE IS A WHOLE CLOSET FULL OF THEM?

A: We regularly maintain an Amazon List of Suggested Medical Supplies. Half of the list contents are usually just the OTC’s that your doctor tells you to take). Guests are by no means obligated to purchase the suggested items – this is just a complimentary service that we offer in order to support Guests in only buying what they need.


Q: WHAT KINDS OF THINGS SHOULD I PACK?

A: Great question, we’ve compiled a list of items that folks reporting having been useful for them during their stay. It’s under the YOUR STAY tab on our home page!


Q: IS THERE A KITCHEN I CAN USE?

kitchen

A: YES!!! A very full kitchen with pretty much any appliance that one would need. If you need a specific appliance or have questions about the kitchen, feel free to ask.


Q: HOW MUCH SPACE WILL I HAVE TO STORE FOOD?

food storage

A: We have a super organized and clear way of storing/organizing Guest food in the house. We have 2 refrigerators! One is for Rooms 1 & 2 and donated food, and the other is for Rooms 3 & 4 and the House Host. Each room has 2 designated shelves in the refrigerator, and 1 shelf in the freezer. Dry goods are housed in baskets on a large 5-tier shelving unit. Each room has one stripe/5 baskets of storage. We encourage people to buy what they need and try their best not to overbuy food to reduce waste. It’s nice to leave food for the next Guests, but if there isn’t space in the refrigerator to clear the shelves designated for each bedroom, then the food usually gets tossed.


Q: WHAT KINDS OF FREE FOOD DO YOU HAVE? HOW MUCH MONEY SHOULD I BUDGET FOR FOOD WHILE I’M THERE?

 

 

A: Our donated food is always a bit different depending on who was here last and what they left. In general, we pretty much always have: tons of spices & condiments, coffee, tea, oatmeal, crackers, canned foods, pasta, and random snacks. So if you arrive and are hungry and haven’t done your shopping yet, there’s always something edible that’s up for grabs. In terms of budgeting for food, we recommend that people plan to budget for the same amount that they typically spend on groceries back home. That way, if the free food that we have is not what you want, you’ll be prepared to buy your own.


Q: ARE THERE LAUNDRY FACILITIES ONSITE?

Washer & Dryer

A: YES! We have a washer and dryer located downstairs in the garage. Washers and detergent are free to use!


Q: CAN I REQUEST A SPECIFIC ROOM?

A: You’re certainly welcome to let us know your room/floor preference. However, ultimately rooms are selected by the House Host based on the current needs of the house Guests. For a variety of reasons, from time to time we need to rework the calendar and switch up the bedroom location from where we might have initially penciled you in. For this reason, we’ve moved to no longer promising bedroom location. The challenging logistics surrounding working with rescheduling Guests, managing cancellations, and placing people in the space most appropriate for there optimal healing are ultimately a much higher priority than general room preference.


Q: WHAT TIME IS CHECK-IN & CHECK-OUT?

A: In general, we try to be flexible with these times. Usually the check-IN time is based off of whether or not another Guest checked out of your room that morning. If it was empty the night prior (our preference) then check-IN time can be anytime on the date of your arrival. If not, we need a solid 4 hr window between Guests to ensure the rooms are sanitized and have time to “breathe” between Guests. For that reason we loosely adhere to a policy of asking that by 11am on check-OUT all your belongings have been removed from the bedroom, bathroom, food storage area, and refrigerator to allow for preparation for our next Guests. BUT WAIT! You don’t have to leave the house yet! :o) You’re welcome to stay as late in the day as you need to if you have a late post-op appointment and/or flight home.

***If you have a question that wasn’t answered that you think should be featured on this page, please use our CONTACT page to get in touch. We look forward to hearing from you!